Frequently Asked Questions
Everything you need to know about your glow journey with Skin Cupid.
Are your products 100% authentic?
Absolutely. We source all our skincare directly from authorized distributors and the brands themselves in Korea and Japan to ensure every product is 100% genuine.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.
Are the products cruelty-free?
Many of our curated brands are cruelty-free. You can find specific information regarding a brand's ethics on the individual product pages or by using our site filters.